Hollanti

[Kiara]

Nyt kaivattaisiin pikaisesti apuja kokeneilta Hollannin kävijöiltä. Kenttäsuosituksia mielellään Amsterdamin lähistöltä? Muuta huomioitavaa?

[AMM]

Hei

Milloin olet menossa Amsterdamiin? Itse olen siellä lokakuun puolessa välissä, mutta tällä kertaa valitettavasti ilman mailoja!
A:n lähistöltä löytyy aika monta kenttää, osa tosin aika arvokkaita ja yllättävän iso osa on 9-reikäisiä, vain neljä on 18 reikäisiä.

[AMM]

ja lisätarkennus, pääosin vieraspelaaminen Hollannissa on melko edullista,

[Kiara]

Oli tarkoitus yhdistää lokakuiseen työmatkaan pelittämistä, mutta nyt näyttäisi valitettavasti siltä että ei ehdi :-(. Toivottavasti ensi kerralla sitten.

[TJP]

En voi olla laittamatta tähän kokemuksiani Hollannista, tarkemmin Purmerendista (puolisen tuntia Amsterdamista). Ohessa reklamaatio, jonka tein siitä syystä, että siellä ei toiminut mikään. Vastaukseksi meille tarjottiin ilmaista viikonloppua samaisessa hotellista yhden greenfeen kera. Emme käyttäneet tätä optiota, koska paikka ei muutoinkaan ollut niin houkutteleva. Burggolfin kentät toki olivat hienot, vaikkakin Hollannin tapaan tasamaalla ja haasteet oli tehty vesiesteillä. Ohessa reklamaationi:

To the Management of Hampshire hotels and Management of Burggolf

I was visiting with my wife the Hampshire hotel Waterland and Burggolf Purmerend on Easter 2004 (8-12.4). Our reason to visit was mainly to play golf and rest. I am writing this feedback because I have a feeling that there is something badly wrong with your processes, systems and co-operation with hotel and golf club. Followed are some examples:

1. Reservations of hotel room and golf tee times

When we planned our Easter holiday I was looking the golf-hotel (golf course and hotel nearby) at reasonable distance from Amsterdam on WEB and found the Purmerend. I sent an email to the hotel address 8´th of march and there was no answer at all. Finally after a few days I called to the hotel info and she (Tanja Bleijendaal) promised to send me an offer via email but it delayed and I called again next day and there was other person on the phone and she said you had problems with computer and email. She (Marsja van den Burg-Reus) sent the offer and the confirmation to me by fax about golf packet. The e-mail does not work.

2. Arrival to the hotel 8’th of April

We arrived to the hotel before checking time (about 11:30 a.m.) but we asked the room (non smoking) however. She at the desk said that there is only one nonsmoking room available but it is far away. We decided to wait to the normal checking time (3 p.m.) and the room nearer to the reception she promised to us. We left our luggage to the reception and went walking to the Purmerend area. When we were back 3 p.m. the only nonsmoking room was still far away although she promised us nearer room. At this time there was other person at the reception desk.

3. Confirmed Tee times forgotten to book!

Although I had got the confirmation (on fax) of Tee times for Friday, Saturday an Sunday they didn´t have the booking on the computer of the golf office for Friday and Sunday. There was only booked Tee time for Saturday. We heard this in the morning after breakfast when we went to golf office for registering in good time (one hour before tee time). The course was full and only possibility to start playing was in 15 minutes (at 8:30). We decided to take this tee time but we were in terrible hurry because we had our clubs and golf clothes in the room far away (room 148). If you play golf you know that starting in hurry destroys the good play. Especially the ’holes out’ was not enjoyable.

4. Second time booking failure: Booked Tee times not really booked!

On Sunday we asked Tee times for Monday. She booked us Tee times at 9:00 but on Monday morning there was a surprice again: The lady did`nt found our Tee time bookings in the computer. At this time the time we asked to book was still free and we went playing as planned. How is possible that your computer system is so unreliable that the booking failed again?

5. Late checkout surprise in billing!

At the same time as we booked the Monday Tee times we asked the late checkout at 3 p.m. She checked on the computer and said ’No problem, you can checkout later’. On Monday when we we checking out about 2:40 pm the bill was a surprice. There was an extra charge of 75 euros and the reason was this late checkout! When we asked this there was no information about extra price and we understood that there is no extra cost. If we were knowing that it costs so much we were changed our plan to use for example the changing room of the club instead of the hotel room. I (and also my wife) has travelled quite a lot (business and holiday) and this was the first time when there was an extra price for late checkout without any notice beforehand. When I claimed about the bill the man on the desk agreed the extra as 60 euros. We accepted the price but we are still very dissapointed to this kind of service. The man explained that the hotel is full booked and there are customers waiting for our room and this is the reason for charge. Previous evening the other person (she) did not know that the hotel is full booked although she looked this from the computer.

The personnel in the hotel, in restaurants and golf club were very kind and smiling, the hotel room and cleaning was fair, the golf course was challenging and in good condition and the food (breakfast, lunch, dinner) in the restaurants was good. However this is not enough if the basic things are not working. I will send this story also to be published in the Finnish Golf Magazine for other Finnish golfers to know what is waiting them in Purmerend (or in Netherlands if this is normal way of servicing in your country). We have travelled together abroad on golf holidays many times (e.g. last Easter in Dublin, last October in Shanghai and on March in Madeira), so we have points of comparison. This was first time for us visiting Netherlands but hopefully not the last. I look forward to see what actions you are planning to improve your service.

[Julkaisija]

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